Information for Individuals and Families with loved ones funded by NDIS and the Professionals Who Work with Them
The KISA NDIS Package offers support for individuals with physical and intellectual disabilities.
KISA offers two life-saving products to cater to the different needs of Australians: the Personal Alarm and the Emergency Communication Device.
The KISA Emergency Communication Device can reach one person quickly in an emergency situations.
The KISA Emergency Communication Device also features mechanical buttons and high contrast colours. It can also reach multiple people with the press of a button.
The KISA Emergency Communication Device is designed to help individuals who struggle to use other more complicated devices.
Additional features such as KISA GPS tracking, KISA Shield and KISA Reminders provide added safety and security.
KISA gives you the ability to reach out in case of an emergency
KISA is designed to help people with various physical limitations, with large, easy to press mechanical buttons for people with limited dexterity
KISA was developed with large, easy to read print, high contrast colours, a dedicated emergency services button, and customisable raised tactile buttons and rubber bumps
KISA can also be manufactured with Braille text on the buttons for easy recognition by the visually impaired. Each button is limited to maximum of 3 Braille characters
KISA is also designed for people with wide range of cognitive problems and brain disorders. It is so simple to use that getting in touch with your loved ones is as simple as pressing one button
Included with Your Emergency Communication Device
GPS Tracking
KISA Emergency Devices feature built-in GPS tracking which means that you always know where your loved ones are, especially if they are at risk of wandering or getting lost.
Low Battery Warning
An SMS can be sent to a nominated family member indicating that the KISA device battery is low. This eliminates the stress of the end user having to worry about when to charge the KISA device
SOS GPS Position SMS
As part of the SOS SMS service, KISA devices can include an embedded link to the GPS position when an SOS function has been activated.
Unlimited Ability to reach out
KISA enables your loved ones to communicate with you or emergency services when they need help, providing security and comfort.
KISA’s ongoing support, during business hours
You get to talk to real people who understand your needs and can solve your problems quickly.
Remote Volume Control
Remote Volume Control are designed to help carers and family members assist their loved ones with hearing loss. You can use MyKISA portal and MyKISA App to change the volume of your KISA Device.
Bluetooth Compatible
KISA is designed to be Bluetooth compatible, It connects to your Bluetooth hearing aids, making you hear better and easier.
Services included in the NDIS Package
Turn your KISA Emergency Device into the ultimate personal health device.
KISA GPS Tracking Service
KISA Shield
Never worry about your loved ones getting lost again!
KISA Emergency Devices feature built-in GPS tracking which means that you always know where your loved ones are, especially if they are at risk of wandering or getting lost.
Comes Included With NDIS Package
Additional Service for Your KISA Emergency Communication Device
Turn your KISA Emergency Device into the ultimate personal health device.
5 Daily KISA Reminders Service
10 Daily KISA Reminders Service
Stay connected and safe with KISA Reminders
For only $272.76 a year, you can send up to 5 reminders a day to your loved ones. Whether it’s for health, appointments, or daily tasks, KISA Reminders will help you and your family live better and easier.
KISA Emergency Communication Device Includes
Pouch
Included
Earphones
Included
Rubber Bumps
Included
Magnetic Cable
Included
USB charger
Included
USB cable
Included
Lanyard
Included
Charging cradle
Included
Empowering people with limited ability
KISA has been designed with input from organisations like Vision Australia, Guide Dogs Australia and Dementia Australia. The purpose of the design was to help individuals with various limitations, illnesses or injuries to reach out in case of emergency, and be able to be reached in case of an emergency. For many of our customers, the use of ordinary communication devices that are available on the market is simply not practical.
At KISA, we are passionate about giving you and your loved ones greater independence and peace of mind. We care about the well-being and the happiness of you and your loved ones. That's why we always look for better ways to deliver our services with excellence and compassion.
With input from specialists in the field, KISA has developed a unique device that includes large mechanical buttons, easy to read print, a dedicated emergency services button, and the ability to reach out for help with the press of a single mechanical button.
Having the ability to get reliable GPS tracking information 24/7 provides a sense of security, always knowing that your loved one is safe.
With twelve designs to choose from, KISA can accommodate most individual tastes and needs, like the struggle to read or use ordinary devices with screens and confusing digital menus. The large size font used on the device also helps many users navigate the contact buttons easily and effectively, so they can confidently reach out to the right contact when needed.
Having the ability to display images as contacts give our clients confidence in knowing who they’re contacting, without having to necessarily read the contacts on the buttons. Remembering a face or an image is all it takes for the customer to be able to reach out to the right contact and this makes all the difference in times when it really matters.
Do you have more questions?
KISA Emergency Communication Device is a simple and easy-to-use device that allows you to call up to 10 contacts or emergency services with a press of a button.
It also has GPS tracking, loud speakerphone, and optional reminder service.
The KISA Emergency Communication Device was designed for the use of anyone who struggles with modern mobile technology.
People who have never used a mobile device, who find it hard to navigate the menu system of conventional devices, or people who suffer from physical or mental disabilities that make them unable to use the mobile devices currently in the market. The KISA Emergency Communication Devices are also a perfect starter device for children as they do not have gaming features, or access to the internet.
The KISA Emergency Communication Device can only dial pre-programmed numbers, preventing operators from dialling unauthorised numbers.
The GPS features of the KISA Emergency Communication Device make it a safety device for both young children and elderly relatives suffering from Alzheimer’s.
The KISA Emergency Communication Device was designed in collaboration with Vision Australia and comes in bright colours with optional raised buttons and can also be printed in Braille, making it ideal for the vision impaired.
A combination of easy-to-push buttons, and personalised settings, helps customise the KISA Device to the user’s individual needs.
The large, tactile, easy-to-see buttons; lack of a confusing menu; and clearly labelled call/end call buttons make it less confusing for people who struggle with current mobile technology.
All numbers are pre-programmed, and contact buttons can be labelled with a picture, making it usable even to people who are not able to read.
You can reach out to your friends and family with a single button. Each button on the KISA Emergency Communication Device has a clear text or photo label of the person you want to call.
Just press the button and the Emergency Communication Device will dial the number for you.
The KISA Emergency Communication Device has a dedicated SOS button on the back panel which connects the user directly to emergency services.
The back panel can also be printed with emergency contacts, medical conditions, or allergies; information that can save a person’s life.
The GPS features of the Emergency Communication Device also make it easier to locate a missing child or an elderly relative.
You can use the dedicated SOS button on the back of the Emergency Communication Device to call emergency services.
The SOS button also sends a text message with your location to your emergency contacts.
KISA Emergency Communication Device is ready to use out of the box. To use KISA Emergency Communication Device, you just need to press the button that corresponds to the contact or service you want to call.
The device will automatically dial the number and put it on speakerphone. You can also press the SOS button to call 000 or the emergency contact of your choice.
You can charge your KISA phone using the charger and cradle that are included in the package. The battery life of your KISA Device depends on how often you use it and the network coverage in your area.
On average the battery lasts up to 10 days on standby and up to 3 hours of talk time.
To update the phone numbers on your KISA Phone, you have two options:
• Log in to your MyKISA portal or MyKISA app and make the changes online
• Call the support team at 1300 557 453 and ask them to do it for you
However, once your KISA Phone is manufactured, the names and photos on the buttons are fixed and cannot be changed by yourself. If you want to change them later, you will need to:
• Send the KISA Phone back to our office
• Pay a fee for us to remanufacture it with the new names and photos
KISA Emergency Communication Device has over a 100 different settings that you can customise according to your preferences and needs.
You can change the settings online by logging in to in to your MyKISA portal or MyKISA app
To get support or assistance for KISA Emergency Communication Device
• You can visit the FAQ section on the website
• Call the customer service team at 1300 557 453
• Email the customer service team at info@kisaphone.com.au
You can also check out the user guide, video tutorials, and testimonials on the website.